FAQs and Help

To help you find an answer quickly, we have tried to answer recurring questions as best we can for you below. We have answers to the following topics:

Customer account |

Payment and shipping |

Newsletter |

Orders |

Return / Complaint |

Features

Customer account

How can I request a regular delivery/can I create a product subscription?

Go to Self-Service Portal -> Standing orders.
- Here everything will be explained to you again and you will be guided step by step through the function.

FAQs and Help

Customer account

How can I request a regular delivery/can I create a product subscription?

My sales representative has sent me an offer, where can I find it?

Where can I find my hazardous substances register?

How can I order labels for my rack?

How can I register a new employee?

How can I see if an item is on stock at a depot?

Where can I edit my user groups?

How do I request a new password?

How do I register on the online store?

I still don't have access data after more than two working days - what should I do?

How long does the registration take?

Can I register as a private person?

I am not yet a BERNER customer. Can I still register?

Why do I only see one catalog after logging in?

I can't see the prices what should I do?

How can I find the product I am interested in?

I don't remember the email address I registered with.

Can I have multiple online accesses with my BERNER account?

Are the cart in the online shop and the app syncronized?

How do I change my data in the customer account?

How can I change my address?

Payment and shipping

How can I assign cost centres to an order?

How can I create a new cost unit?

Which are the payment types?

Are the prices inclusive of VAT?

Why isn't my coupon code working?

How and where do I redeem my voucher code?

Where can I find the bank details to pay my invoice?

How can I track the shipment?

Can I change the delivery address?

To which countries does BERNER deliver?

How much are the shipping costs?

How long does the delivery take?

Newsletter

How do I subscribe to the BERNER Newsletter?

What are the advantages of subscribing to a newsletter?

Does the newsletter cost anything?

How do I unsubscribe from the newsletter?

Orders

How do I place an order in the BERNER online shop?

Could I use my product ID instead BERNER product codes?

How can we reorder a product easily?

Why have I not received an order confirmation?

Can I change/adapt an order later?

Where can I find information about my orders?

Can I download my purchase history?

Return / Complaint

How can I have a product repaired?

How can I make a complaint about a product?

How can I return a product?

Features

Where can I manage my customer data?

Bookmark products: How can I add products to favorites?

What are the advantages of free registration in the BERNER online shop?

Where can I find and download safety data sheets ?

Is it possible to create an approval process to manage the orders in my organization?

Where can I find the invoice for an order?

How do I create a bookmark?

Couldn’t find the answer to your question? Contact us!